Account Director

With over 20 years as a travel communications professional Frances is one of the most recognisable faces in the travel industry.

Frances lead the ABTA press office for ten years and was the first point of contact for media. Through this role she acted as spokesperson for the organisation on issues affecting ABTA members, the travel industry and holiday consumers.

Frances is an unrivalled expert in issues and crisis and corporate reputation management with extensive knowledge of the travel industry, its regulations and challenges. She is also well versed in policy and legislation and sustainability and guides clients on their CSR strategies.

Frances started her career working for development charity VSO as a press assistant, where she consolidated her passion for travel and worked closely with volunteers and projects across Asia and Africa.

Her next step was as press officer at UK charity Mencap, where she publicised the work of the policy team, who were lobbying parliament to increase the civil rights of disabled people.

Frances then moved onto Great Ormond Street Hospital for Children where she worked in a busy press office across diverse issues ranging from the publication of scientific papers to supporting fundraising efforts.

Since joining LOTUS in 2013 she advises clients on the proactive handling of issues and develops plans for managing crises effectively and strategically.